Packages are generally shipped within 2 days after receipt of payment. They are shipped with a tracking number.
Shipping charges include preparation and packaging costs and shipping costs, preparation costs are fixed, whereas transport fees vary according to the total weight of the package.
We recommend you to group all your items in one order, we cannot combine two orders placed separately, and shipping charges apply to each of them.
Your package is shipped at your own risk, but special attention is paid to fragile items, the dimensions of the boxes are appropriate and your items are properly protected.
No stress at GOLD & SILVER, you have 14 days - two weeks - to make a return, if the returned products are new, unworn and in their original box.
Return costs in case of exchange, are CHARGED TO THE CUSTOMER, and you are free to choose the type of delivery.
Return costs in case of refund request, are CHARGED TO THE CUSTOMER, and you are free to choose the type of delivery.
Return costs in case of non-satisfaction with the product or products, are CHARGED TO THE CUSTOMER, and you are free to choose the type of delivery..
Returns fees will be supported in the following cases:
-The Product received is faulty or defective
-The Product received does not match the ordered product
In all other cases the returns are charged to the customer.
Regarding refunds, we will refund without any additional action from you (conditions: new products returned, unworn and in their original box), within 5 days after the return to stock of the returned product.
To get a return voucher, we invite you to sign in to your customer account, log in, and select the product you want to return to us. Finally, click on "Return a Product" and follow the instructions to return your product or products.
At the end of browsing, you will receive a confirmation email with all the steps to follow.
Regarding the returns of products "Error", contact to the following address: firstname.lastname@example.org; we will generate a return voucher to print and to stick on the package in question.